F.A.Q

Answers to your questions

  • 1. How to Buy a Genshin Impact on genshin.sale ?

    1.1. Choose the product you like on the main page https://genshin.sale/

    1.2. Click the Buy Product button, In the window that opens, you need to specify the number of purchased goods and your email address.

    1.3. Choose a payment method, after successful payment you will receive your product in a text document, or to the specified Email.

    1.4. Learn more on the page How to buy accanut Genshin

  • 2. I bought a Genshin Impact Account, and the data does not fit, what should I do?

    2.1. Do not worry, you need to write to the technical support of our site, providing the order number, video of the purchase and login to your account, after that our technical specialist will send you a new product.

  • 3. Do I need to shoot a Video when buying a Genshin account in the store?

    3.1. Yes, of course! Otherwise, you will not be able to prove that the data from the account did not fit at the time of purchase. We can only help you if you provide a video recording of your account purchase in our store.

  • 4. How do I get the data from my account after the purchase?

    4.1. After you buy the product in the genshin.sale store, the data from your product will be in a text document that can be downloaded from the site. The data is also duplicated to the Email Address you specified during the purchase.

  • 5. How do I change my email address on my Genshin account?

    5.1. For more information about changing the mail on your genshin account, see the page Changing EMail